Terms and Conditions of Use

Welcome to RestaurantSupply.com. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our Privacy Policy and Security Policy govern RestaurantSupply.com's relationship with you in relation to this website. The term 'us' or 'we' refers to the owner of this website, RestaurantSupply.com whose registered address is 312 Murphy Road, Hartford, Connecticut 06114. The term 'you' refers to the user or viewer of our website. The use of this website is subject to the following terms of use:

Content

All material on this website is owned by or licensed to us, or used with permission. This material includes, but is not limited to, all text, design, layout, look, appearance, graphics and images (collectively "Content"). All Content on this website is protected by copyright or intellectual property rights. We reserve the right to remove or amend any Content on this website.

Use of Website

Your use of any information or Content on this website is entirely at your own risk, for which we are not liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

Intellectual Property Rights

RestaurantSupply.com owns full intellectual property rights for any Content that you download from the website. Unless expressly authorized or licensed, you may not copy, modify, remove, delete, add to, transmit, sell, lease, rent or create any derivative works from any Content on this website.

Logos and Trademarks

All logos and other trademarks on the website which are not the property of RestaurantSupply.com are acknowledged on this website. All logos and other trademarks on the website are the property of their respective owners and are owned by, licensed to, or where required, used with permission by RestaurantSupply.com. They may not be reproduced, copied, modified or used in any manner without the written approval of the respective trademark owners.

Links

From time to time, RestaurantSupply.com may include links to other websites. These links are provided for your convenience in order to provide further information. The existence of these links on our website does not signify that we endorse the linked website(s). We have no responsibility for the content of the linked website(s).

Canceled Orders

Order canceled before they ship may be subject to a 3% credit card fee. If an order is canceled after the item is shipped the customer will be responsible for the shipping portion and 3% credit card fee. 

Price Changes and Updates

All prices are subject to change without notice. In the event that a product is listed at an incorrect price due to a website error, RestaurantSupply.com will resolve the price discrepancy on all orders that include that product, at our discretion. This process may involve:
A) Coming to an agreed upon price with the customer, with a collection or a refund of the difference between the incorrect price and the actual price
OR
B) Cancellation of the order, resulting in a full refund for that particular product.

Shipping

Shipping on the website is an estimate and can change depending on the order. We only ship to the lower 48 in the USA.

Shipping to destinations in Hawaii and Alaska will require a special quote and possibly an additional shipping cost. RestaurantSupply.com will calculate the shipping, and prior to fulfillment of the order, a Customer Service representative will contact the purchaser for approval if additional shipping costs will apply. 

Returns

All Returns are subject to RestaurantSupply.com approval. NO Returns will be accepted and NO Credit will be issued without an advance written Return Authorization from RestaurantSupply.com.

A. Used items cannot be returned. There are NO exceptions.

B. The customer is responsible for all return shipping costs.

C. The customer can arrange for return shipping to RestaurantSupply.com, but will not be reimbursed for return shipping costs.

D. RETURN SHIPPING CHARGE:    Freight companies charge a shipping fee for any and every item that is shipped back to RestaurantSupply.com or directly to a manufacturer. These costs are the responsibility of the customer making the return.

E. If RestaurantSupply.com arranges for pickup of the item(s) to be returned, a Return Shipping Charge will be deducted from any refund amount before a credit is issued.

F. Return Shipping Charges are based upon the current freight costs, the weight of the item(s), vehicle access to your location, and shipping distance. Return Shipping Charges are separate and in addition to the Restocking Fee.

G. RESTOCKING FEE:    When any item is returned, it costs money to process that returned item. These costs are typically covered by charging a Restocking Fee to the customer making the return.

H. All returns due to purchase error on the part of the customer will be additionally charged a minimum 25% Restocking Fee from commercial locations and or a minimum 30% Restocking Fee from residential locations, to be deducted from the refund amount.

I. All Restocking Fees and Return Shipping Charges are to be assessed and deducted from the refund amount before a credit is issued.

J. In addition, once an order has shipped and payment has been processed, we do not refund taxes, even if a credit for the purchase is issued.

Note that Manufacturer Return and Restocking policies and fees may be in addition to and may differ from those of RestaurantSupply.com and the customer is entirely responsible for meeting the requirements of any return to manufacturer.



These Terms and Conditions of Use were last revised on October 30, 2019.

Modifications to Terms and Conditions of Use

RestaurantSupply.com reserves the right to revise, modify, or update these Terms and Conditions of Use at any time, except where other notice or consent is required by law. Your use of this website on or after the effective date of any such modification or update will constitute your acceptance of these Terms and Conditions of Use as modified and/or updated.