Terms and Conditions of Use

1. Acceptance of Terms

By accessing and using RestaurantSupply.com, you signify your acceptance of these Terms and Conditions and our Policies. If you disagree with any part of these terms or policies, please refrain from using our website.

2. Content

All material on this website, including but not limited to text, design, layout, appearance, graphics, and images ("Content"), is owned by, licensed to, or used with permission by us. Unauthorized use, distribution, or reproduction of this Content is prohibited and may lead to claims for damages or be a criminal offense.

3. Use of Website

All information or Content on this website is for general information purposes. It is your responsibility to ensure any products or services available meet your requirements. Your use of any information or Content is at your own risk, for which we shall not be liable.

4. Intellectual Property Rights

RestaurantSupply.com holds all intellectual property rights for any Content you download. Unless licensed or authorized by us, you may not use, modify, or create derivative works from our Content, especially for commercial purposes.

5. Links to Other Websites

For your convenience, we may provide links to third-party websites. These are for informational purposes only, and we neither endorse nor guarantee the accuracy or completeness of their content. We are not responsible for any external website's content.

6. Canceled Orders

Orders canceled before shipping may incur a 3% credit card fee. If canceled post-shipping, you're responsible for the restocking fee up to 30%, return shipping charges and the 3% credit card fee.

7. Shipping

Shipping charges and times are estimates. We ship to the lower 48 states in the USA. Addresses in Hawaii and Alaska may have additional charges. If an address change is necessary after shipping, extra charges apply:
- Ground shipment address change: $17.00.
- Freight shipment address change: $150 to $400.
- Note: We cannot ship to locations labeled "apartments" by carriers. Such orders will be canceled and refunded. Consider an alternative delivery location.
All expedited shipment orders must be placed before 1PM EST Monday - Friday. Otherwise, they will be processed the following business day. Plan accordingly.
Detention fees may apply for delays in shipment loading or unloading. Plan accordingly.
Further details can be found on our shipping and delivery policy.

8. Returns

Used items can not be returned.
Some items are ineligible for returns.
Customers are responsible to ensure return goods are in New condition. New open-box and damaged returned item shall be subject to restocking fees.

Manufacturers' return policies may vary and are the customer's responsibility. See our returns policy page for more details regarding returns.

9. Dispute Resolution

Disputes arising from these terms will first seek resolution through mediation or arbitration.

10. Limitation of Liability

Our liability for any claim related to these terms or use of the website will not exceed the purchase price of the product in dispute.

11. Governing Law

12. User Obligations

Users must ensure their account details are accurate and must not use the website for illegal activities.

13. Feedback and Submissions

Feedback and reviews are welcome. By submitting, you grant us the right to use, without any compensation to you, any ideas, views, opinions, or suggestions.

14. Accessibility

We strive to ensure our website is accessible to everyone. If you have accessibility concerns, contact our support.

15. Modifications to Terms and Conditions

We may modify these terms at any time. Continued use after changes implies acceptance.

Last updated: November 7th, 2023.