90-Day Return Policy

General Conditions for Returns: We require an advance written Return Authorization for all returns to RestaurantSupply.com. Returns will be accepted only upon approval and will be eligible for credit only if they comply with our terms outlined below and within our Terms and Conditions of Use.

Requesting a Return Authorization: Please make sure to request a return authorization within 90 days of your delivery. To initiate this, kindly reach out to our Customer Service Team at RestaurantSupply.com or call us toll-free at 1-855-838-1010.
Items Returned Without Authorization: We kindly ask you to avoid returning items without prior authorization. Items sent back to us without the required authorization may not qualify for credit and could be returned to the sender. Additionally, shipping costs for these items may be your responsibility.
Approval Process: Once we receive your return request, our team will review the details and determine the item's eligibility for a return. If approved, we will send you a written Return Authorization either by email or regular mail. Please note that we can only process returns for which we have given prior authorization.
Condition of Returns: Items authorized for return should be in an unused condition and in their original packaging. After receiving the returned item(s), we'll assess them to verify their condition. If all criteria are met, refunds will be processed within 45 days of receipt.

Additional Terms To Note:

Special or Customized Items: Items that are special orders, cut-to-order, or customized are not eligible for return. However, we're always here to discuss potential exceptions or alternatives with you.
Non-returnable Items: Items that are used, perishable, custom-made, discontinued, categorized as 'scratch & dent', or return-ineligible dropship items from the manufacturer are not eligible for returns. While we strive to keep our website updated, there may be instances where item statuses are not immediately reflected online due to changes made by the manufacturer. We encourage you to verify the status and return eligibility of an item before purchasing to ensure clarity.
Drop Ship Items: Any items shipped directly from the manufacturer may be; (a) Ineligible for returns, (b) May be subject to additional shipping charges or restocking fees. To confirm the dropship item’s return eligibility prior to purchase please contact our customer service team.
Understanding the Return Shipping Charge: Items shipped from our warehouses and subsequently returned to our warehouses do not incur a shipping fee, however, return-eligible dropship orders from the manufacturer may incur a shipping fee.
About the Restocking Fee: We charge the following restocking fees on orders shipped from our warehouse based on the condition of the item when returned to our warehouse. Return-eligible dropship orders from the manufacturer may require additional restocking fees charged by the manufacturer in order to initiate the Return Authorization. These fees are not listed in the table below and will vary on an item-by-item basis according to the manufacturer’s current policy. You are responsible for ensuring that the returned merchandise is in a new condition when leaving your possession and being returned to us, therefore we recommend that you take pictures and videos of the unit prior to shipping to demonstrate the condition prior to shipping.

Condition	Definition	Restocking Fee
New Items	The item is brand new, unused, unopened, undamaged, and in its original packaging. Packaging should be the same as what is found in a retail store and not damaged, unless the item was packaged by the manufacturer in non-retail packaging, such as an unprinted box or plastic bag.	0%
New—open box	The item is in new condition, undamaged with no functional defects. The item may be missing its original packaging or the original packing has been damaged. The item must include all accessories found with the original product.	25%
New—cosmetic damage	The item may have some signs of cosmetic wear or aesthetic damage due to shipping or transport but it is fully operational and functions as intended.	50%
Used or major damage	The item has been used or does not function as intended and is not fully operational. This includes items that are defective in ways that render them difficult to use, items that require service or repair, or items missing essential components. Wear and signs of use are determined per our team's discretion.	No Returns Accepted

The Return Policy set forth by RestaurantSupply.com is subject to amendment at our sole discretion, without notice. For further details or clarifications about our return policy, please reach out to our Customer Service Team.