Charges and Transactions
Once you place your online order with RestaurantSupply.com, our website securely communicates electronically with your bank or credit card company. The purchase is an encrypted transaction and the charge is processed at the time of your order. You will see the transaction on your credit card statement labelled as "RESTSUPP".
Credit Card (Preferred Method)
Your RestaurantSupply.com online order must be processed with a Credit Card. All Credit Card transactions are encrypted and are processed through our 100% secure Merchant Gateway. For your convenience, we accept all major credit cards including Visa, MasterCard, American Express and Discover.
RestaurantSupply.com accepts check payments for orders with a purchase total over $500.00 (before shipping costs are added). You must contact a RestaurantSupply.com team member at 1-855-838-1010 to notify us that you would like to place your order and pay by check. A helpful team member will assist you in identifying the item(s) you wish to order and will calculate your total costs including purchase, shipping charges and applicable sales tax.
Orders paid for by check must include cost of item(s), plus shipping costs for all items, and any applicable sales tax. Checks cannot be made out only for the costs of the product(s). Please contact RestaurantSupply.com to determine the total cost of your order so that you can make your check out for the correct amount.
When you mail your check, please include a detailed description of the items you would like to order from our website, including names, model numbers, quantities, electrical configurations (if applicable) and other details about the equipment or products.
You must also include complete Shipping Address information so we can arrange for shipment with a carrier company.
Once RestaurantSupply.com receives your check, we will wait for your check payment to clear (typically 5 business days). Upon confirmation that your payment has successfully cleared, we will process your order. Note that orders paid for by check will be ineligible for the Quick Ship option or any requests for Expedited Shipping.
If you wish to have your order processed more quickly, you may send a Certified Check. When we receive your Certified Check, we can process your order right away. For even faster processing, you can "overnight" your check or Certified Check to us.
Currency We Accept
All product pricing on RestaurantSupply.com is displayed in dollars ($), United States currency. We currently do not accept payment by credit cards based outside of the US or on other currencies, since we do not ship to any locations outside of the US.
Leasing / Financing
RestaurantSupply.com has partnered with a 3rd party company called LeaseStation to offer a leasing option for equipment orders that total more than $500.00 (before shipping costs are added). Smallwares are not eligible for leasing / financing unless included as accessories of an equipment order.
This leasing option is only available for orders being delivered to a shipping destination within the 48 continental United States.
You can find the link to the LeaseStation leasing application in the shopping cart after you have completed filling in your shipping information. Once you have completed and submitted the LeaseStation financing application, you will notified by LeaseStation if you have been approved or not (typically within a few hours).
If you are approved for financing of the equipment you wish to order, you will then complete and sign a Lease Agreement with LeaseStation. You will need to pay a processing and application fee to LeaseStation, along with your first month's payment. The agreement and first payment process can take several business days, so plan ahead.
After that, LeaseStation will pay us for your complete order total and we will begin processing your order and arranging delivery of your equipment. All of your future payments will be to LeaseStation per the terms of your agreement.
Equipment and item(s) ordered and paid for through a Leasing / Financing arrangement are not eligible for the Quick Ship option or requests for Expedited Shipping. Note: Lease Agreements do not include any provision for service contracts or warranties. All warranties are through the equipment manufacturer(s) and any service will need to be performed by a manufacturer-authorized service company. Any service contract arrangements can be made with a local, authorized service company and are separate from any Lease Agreement with LeaseStation.
RestaurantSupply.com will accept Purchase Orders from customers that complete and submit a credit application and receive credit approval. Please contact a RestaurantSupply.com team member at 1-855-838-1010 to request a credit application.
Please do NOT send Purchase Orders to RestaurantSupply.com without speaking with a RestaurantSupply.com team member and without receiving credit approval. Purchase Orders that we receive from customers who do not have current credit approval will be left unprocessed.
RestaurantSupply.com accepts payments by wire transfer for orders with a purchase total over $500.00 (before shipping costs are added). You must contact a RestaurantSupply.com team member at 1-855-838-1010 to notify us that you would like to place your order and pay by wire transfer. A helpful team member will assist you in identifying the item(s) you wish to order and will calculate your total costs including purchase, shipping charges and applicable sales tax.
Orders paid for by wire transfer must include cost of item(s), plus shipping costs for all items, and any applicable sales tax. Wire transfer amounts cannot be only for the costs of the product(s). Please contact RestaurantSupply.com to determine the total cost of your order so that you can wire the correct amount to us.
When you discuss your order with a RestaurantSupply.com team member, you must also provide complete Shipping Address information so we can arrange for shipment with a carrier company.
Upon confirmation of receipt of funds through your wire transfer, your order will be processed.
Please contact a RestaurantSupply.com team member IN ADVANCE at 1-855-838-1010 if you would like to make arrangements for a wire transfer.
Convenient Payment Options
RestaurantSupply.com offers multiple methods of paying for your foodservice equipment and commercial kitchen supplies. Our preferred method of receiving payment is by credit card. This is also the quickest form of payment to process, so you can receive your order more quickly. Please contact a RestaurantSupply.com team member at 1-855-838-1010 to make arrangements for all other methods of payment.