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What Does a Restaurant Manager Do?

Your restaurant manager can make or break a restaurant. If a smoothly running restaurant is the symphony, then the restaurant manager is the conductor. What does a restaurant manager do specifically?

In the simplest terms, the restaurant manager does everything!  They act as a liaison between the front and the back of the house, managing all of the aspects of the restaurant.  They are the ones who and make sure everyone is working in perfect harmony and handles problem customers. They’re also responsible for making sure that all of the equipment is in good working order.

Restaurant equipment and managers

Make sure that all restaurant equipment, from the small commercial coffee maker to the huge walk-in freezers are cleaned by the staff and maintained.

Make sure that the right size of equipment is in the house.  If the Scotsman ice maker isn’t producing enough to keep the shift running efficiently, they bring it to the owner’s attention.

Restaurant staff and managers

Schedule staff to ensure that enough people are working to cover all shifts.

Are responsible for performing evaluations on the restaurant staff, maintaining the restaurant systems.

Develops staff into being the best that they can be through training and service improvement programs.

Sets an example for the customer service staff.

Restaurant marketing and managers

Creates marketing ideas for the restaurant, including promotional items, coupons, etc.

Devises loyalty programs for the restaurant while still keeping an eye on the bottom line.

A great restaurant manager can transform a failing restaurant into a well-oiled machine or start a new restaurant and push them into success.  They are part conductor, part alchemist, and part magician.  If you’re a restaurant manager, what do you do that makes your restaurant great?

Special thanks go to Audio Luci Store on Flickr for the Creative Commons use of the picture.

2014-10-08 00:00:00
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