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How to Keep Employees and Reduce Turnover

How to Keep Employees and Reduce Turnover

If you've been in the business for a while, you know that turnover can be an issue for your restaurant. Restaurant turnover rates can be higher than 60% a year, and can cost over $5,000 in expenses for the restaurant per employee. Not only is it expensive, but it can reduce the morale of the rest of your employees, which can lead to even more issues. Clearly, this problem is worth discussing. Today we dive into the root of this problem and how to ameliorate it.

    



Hire People You Believe In


Take your time with the hiring process. As tempting as it can be to get someone on the schedule when you’re in a fix, it’s worth it to take time to hire the right people to do the job. Beyond skills and resume, consider character when you’re interviewing someone. You shouldn’t hire someone based off of character alone, but it’s an incredibly important factor in creating a long-lasting, trustworthy staff. Make sure you check references and employment history. Have they held any jobs longer than 3 months? A year? These are definitely things worth considering when hiring new staff members .


Take Time to Train New Staff


   As mentioned above, the urge to get new staff members out on the floor when you’re in a pinch can be overwhelming. However, taking a couple weeks to make sure someone is ready is more than worth it. Make sure that you assign new employees a mentor, and that they have adequate time to shadow them. If your employees feel that they’re working a dead-end job with little room for advancement, chances are they’ll leave sooner rather than later. If your employees feel that you’re invested in their success, it’s more likely that they will stay.



Encourage Feedback


Your employees should feel like they should be tell you anything, to a certain point. While the boundary between boss and friend can be difficult for some to find, it’s key in keeping good relationships with your staff. Respect obviously goes a long way, but so does empathy and understanding. Listen to your staff’s problems with open ears, and you’ll notice they feel more valued. It can be as simple as working with an employee through a scheduling conflict, or listening to a personal problem. Whatever that looks like for you and your staff, we encourage you to find it.



Make Them Feel Appreciated

Beyond everything we’ve mentioned so far, making a staff member feel appreciated may be the most important. Staff members that feel under payed or undervalued are more likely to leave than those who feel invested in the business and appreciated for their time and efforts. High employee turnover is widespread in our industry but it doesn’t have to be the case for you. As long as you hire the right people, provide proper training, encourage communication, and show your appreciation, your staff will be much more likely to stick with you through thick and thin.



4 years ago
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