Tips & Tricks

  1. Charbrolier Cleaning

    In a restaurant kitchen, charbroilers are an excellent way to sear beautiful brand marks and impart a light smoky flavor onto proteins, fish and vegetables. However, to achieve consistent brand marks and the best release of product off of the cooking grid, routine cleaning and “dressing” of the top surface of the cooking grid with a light coat of oil (typically with vegetable oil but any variety of oil will do) are recommended. Charbroilers typically have cast iron or stainless steel grates. To dress the cooking grate, make a “jelly roll” out of a kitchen towel by folding it in thirds, rolling tightly and tying with butcher’s twine. The final roll should be about 4-5” long and about 2 ½-3”in diameter. Keep this roll in a 1/9th size pan next to the broiler filled with a small amount of vegetable oil. Wipe the cooking grates to remove any debris and then, using tongs, grab the roll and sweep the grates, coating lightly with oil. Repeat as necessary or after each product drop. At close of service when it is time to clean the unit, allow charbroiler to run on max for ten minutes and then turn off all sections. Wipe the cooking grids and allow the unit to cool completely before attempting to clean. Once the unit is cool, remove the cooking grids and set aside. Clean places where fat, grease or food may have accumulated. Deflector trays and crumb trays should be emptied and cleaned regularly. If cooking grids are heavily soiled or show a large amount of carbonization, they can be soaked in a commercial degreasing solution as necessary. If de-greasing is required, carefully remove top grates and submerge in cleaning solution. Rinse completely with clear water and dry before returning to the unit. Do not drop cooking grids, as it may cause damage and may require replacement. About Vulcan Equipment Vulcan, a division of ITW Food Equipment Group LLC, is a leading manufacturer of cooking equipment in the U.S. with a broad line of products including ranges, convection and combi ovens, fryers, griddles, charbroilers, steamers, braising pans, kettles and heated holding cabinets. Vulcan sells both to the foodservice and food retail end-user segments, including chain and independent restaurants, hospitals, assisted living facilities, nursing homes, K-12 schools, colleges/universities, hotels, casinos, recreation, corrections, and grocery stores.
    Read more
  2. 4 Delivery Services You Should Register Your Restaurant For

    4 Delivery Services You Should Register Your Restaurant For

    In the past, running a restaurant only required consistent customer service, a clean location, and delicious food. Although these components are still important to consumers, they expect more from the restaurants that they dine at. Notably, they want to have access to delivery services, so that they can eat in the comforts of their own home, at the office, or wherever else they spend their time. Even though many restaurants take delivery orders over the phone or on their website, there are other ways to earn additional delivery sales. In fact, there are numerous mobile apps designed to connect patrons with nearby restaurants. If you want to earn more sales by offering delivery services, read this post to learn how to register for four popular delivery apps.

    How to Register for Four Restaurant Delivery Applications:

    1. Uber Eats


    Chances are, you’ve heard of Uber and use it for your transportation needs. But did you know
    that Uber also has a restaurant delivery app? If you’d like to list your restaurant on Uber Eats,
    simply fill out the company’s Sign Up form. After you provide this information, Uber will contact
    you to let you know if your restaurant is a good fit for their platform. It’s important to note that
    Uber Eats is available in these cities, so you won’t be able to sign up if your restaurant is located
    elsewhere. If they decide to onboard your restaurant, it’s fairly simple to utilize the service. Your restaurant
    will be listed on the app so that nearby patrons can order food from your establishment. Once
    they place an order, you can accept the request, and an Uber delivery partner will pick up and
    deliver the order to the customer. Using the app, your customer can track the progress of their
    order, which will also save you time, as you won’t have to follow up with them on their delivery
    status. Want to learn more about becoming an Uber Eats partnered-restaurant? Click here.

    2. GrubHub


    GrubHub is a restaurant delivery giant. The company merged with Seamless in 2013, which is

    another restaurant app you can register to be listed on. Before you apply, make sure that
    GrubHub operates in your city. If it does, you’ll simply need to fill out their general inquiry form,
    which can be found on this pageOnce accepted, you’ll have access to GrubHub’s technology, which will allow you to track
    orders. Plus, they provide their own drivers, so you’ll save money that you’d otherwise have to
    spend on hiring your own drivers and providing them with a vehicle.


    3. DoorDash

    DoorDash prides themselves on their quick onboarding process; once you complete their
    registration form, they claim that you can start accepting delivery orders within the week! Like
    other delivery apps, DoorDash handles customer service and logistical issues throughout the
    ordering and delivery process, so your restaurant can focus on cooking delicious food. In
    addition, depending on your preference, you can receive order updates via fax, computer, or
    your tablet.


    4. Postmates


    To register for Postmates, you’ll need to ensure that they offer their services in your city. Once
    you determine that they do, you’ll need to complete this form. The company claims that their
    average restaurant partner sees a 4X increase in orders once listed on the Postmates app, so if
    you’re looking for growth, this could be a promising opportunity! With numerous restaurant delivery app options, it’s important to conduct research and determine which app is right for your establishment. Determining which apps are available in your geographic area, finding out which apps your competitors are listed on, and finding out about their fees and onboarding costs are all factors to consider. We encourage you to pursue all your options so that you can find the right home for your restaurant’s delivery services!

     

    Katie Alteri

    is the content marketing coordinator at Fora Financial, a company that provides
    small business loans to companies across the U.S.

    Read more
  3. How to Defuse Angry Customers

    How to Defuse Angry Customers

    Customer care is the most important activity that happens within any restaurant.  The customer is the one who will recommend your restaurant to others and get word of mouth advertising going.  They also have the power of the complaint, and can persuade their friends to stay away.  When working with sourpuss customers, the biggest impression will be made on how your staff recovers from the complaint.

    Out of the top customer complaints for restaurants, two of them are related to the server, two of them are related to the cleanliness of the restaurant, and one is related to the food coming out of kitchen.

    What is the problem?

    The service professional’s first job is to find out about the problem, listening to the customer as best as possible.  There are indeed times that the customer might have had a bad day and wishes to complain.  As the wait staff, it’s necessary to figure that out and take appropriate measures.

    Acknowledge the problem

    Acknowledge that the customer has a problem, mentioning that you can see it from their side and that they have a point.  The next step after apologizing and acknowledging the issue is actually seeing what can be done.

    Fix the problem

    The best thing to do here when you’re needing to fix the problem is to ask the customer what they want to have happen in light of the affront.  Sometimes, the customer suggests something a little too bold, but most times they have something already reasonable in mind.

    Take the time to go just a little further with the service.  If you comp the food, perhaps give a gift certificate for the next visit.  Give them a free drink, or just do something that takes the customer a little off guard with going above and beyond.

    Close with Thanks

    Your customers remember the little things that you do to make their experience that much better.  Thank the customers for bringing whatever issues that they have with your restaurant up to you.  The reason being is that they’re allowing you to get insight into how you can fix the problems in the future.

    Discuss and Defuse

    At the next team meeting, it’s best to talk about the problem as best you can.  Maybe there needs to be further attention paid to the cleanliness of your store.  Maybe temperatures are not the best that they could be.  Perhaps you’ve got some servers who aren’t at their best.

    There are always ways that you can correct the issues that you’ve got within the store.  You’ve got an amazing amount of options which go above and beyond, and that’s what it takes, because everybody has the potential to be your most loyal fan.

    Read more